This policy describes the process of all and any personal information collection and information processing activities that are conducted by Rosa Melanie Grundmann when you are purchasing any of the products on the website  https://rosamelani.com (the “Privacy Policy”). The terms “we”, “us”, “our” used in this policy refer to Rosa Melanie Grundmann & the team of ROSAMELÁNI.

By signing up/visiting/using this website https://rosamelani.com (the “Website”) or making an order of any purchases from the website you automatically agree to the terms of the Privacy Policy as well as to the other policies that regulate the provision of online retail selling offered by ROSAMELÁNI, so please read them carefully.

The term “Personal Information” used in the Privacy Policy means any information relating to any natural person, who can be identified, directly or indirectly, in particular by reference to such information. Other terms not defined in this policy should be construed as defined in the terms of use.

To provide online & retail selling, we collect and process specific Personal Information about you and our users. Such Personal Information includes:

1) General Personal Information, i.e. full name, address, place of residence, email address, delivery address, ZIP code, phone number, and other information that may be needed for the service provision.

2) Financial information, including account financial information: the number of your credit card, your card expiration date, and CVV code.

3) Technical information, including the Internet Protocol address (IP) used for connection of your computer to the Internet, your time zone settings, operating system and platform that you use, information about your visit, including full Universal Resource Locator (URL), loading errors, duration of certain pages hits.

This information allows you to register on our website for making purchases on it. Furthermore, we use this information: (a) to personalize communication with you; (b) for marketing purposes; (c) to deliver your purchases to you; (d) to send you service, advertisement messages by text, or email, such as order updates; (e) to find out what you like. We use this information solely to provide you with a positive user experience and assess the effectiveness of our services and Web resource.

You are the owner of your personal data that we provided. However, you also grant ROSAMELÁNI a non-exclusive right to them.

We receive your Personal Information under your consent, i.e. when you submit it to us by filling in the respective forms on the Website or the registration, authentication, verification purposes. You can send us any complaints or requests regarding your personal information via email:

We collect your Personal Information when you are using our website, namely technical information that is necessary to provide online retail selling. We use such information to improve your user experience: (1) to ensure that the content on our website is displayed in the most efficient way for you and the device you use; (2) to administer our website, including identification and fix of the malfunction, data analysis, testing, research, statistics and research purposes.

We will use and disclose your Personal Information only if it is necessary for making purchases at the Website. We will share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

1) Technical specialists who assist us in improving and optimizing our Website;

2) Employees who help us to get your purchase to you, such as warehouses, order packers, and delivery companies, as well as in-house employees who deal with online orders and their processing at the Website;

3) Payment system, with which we have entered into the respective agreement for cooperation and which assists us with making payments for purchases and reimbursements if necessary.

Additionally, we may be asked to disclose specific types of your Personal Information to third parties in the following cases:

1)     To the extent that we are required to do so by law;

2)  In the enforcement and/or court procedure and/or when it is required to disclose to a governmental agency in response to a valid court order or subpoena or similar requirement of the court or other governmental bodies of other countries;

3)    To establish, exercise, or defend legal rights of our business, employees, and authorized legal representatives.

Agreements that we conclude/will conclude (if possible) with the third parties to whom we disclose your Personal Information include/will include suitable and sufficient measures (1) to safeguard your Personal Information, your rights, freedoms, legitimate interest with regard to such information, (2) to prevent abuse or unlawful access or transfer of your Personal Information.

Your Personal Information is being stored in the special administration system of our Website. Your Personal Information is processed only by our authorized employees and the third parties mentioned in this Privacy Policy.

We are exercising and implementing all the sufficient and suitable technical and organizational safeguards and measures needed to provide secure processing and the storage of your data in accordance with GDPR and try to be sure that the third parties that receive your Personal Information also adhere to the GDPR.

You have the following rights with regard to the Personal Information that we control and/or process:

1)     To be informed about how we collect and store your personal information;

2)      To have access to your personal information

3)      To request to amend/renew the inaccurate and/or incomplete Personal Information concerning you;

4)      To request erasing of your Personal Information in whole or in part in term of 3 days;

5)      To restrict processing of your Personal Information;

6)      To object to the processing of your Personal Information for profiling to the extent that it is related to direct marketing;

7)      To request to familiarize and access the Personal Information that was collected.

We use cookie files on our Website to distinguish you from other users. It helps us provide you with higher quality services, as well as it allows us to improve our Website. By continuing to use the Web resources, you agree to the use of cookie files. Cookie files contain information that is transferred to your computer's hard drive. We do not connect the information stored in cookie files to any personal information you submit to our websites.

We use session cookie files and persistent cookie files. Session cookie files expire when you close your browser. A persistent cookie file remains on your hard drive for an extended period. You may delete persistent cookie files following the instructions in the help system of your browser. We use the following cookie files:

1)     Necessary cookie files. These are cookie files that are necessary for the operation of our Web resources;

2)     Analytical/efficient cookie files. They allow us to identify and calculate the number of visitors and see how the visitors move across our Web resources when using them. It helps us improve the operation of our Web resources, for instance, by providing the users with what they search for;

3)     Functional cookie files. These cookie files are used to identify you upon return to our Web resources. They allow us to personalize our content for you, to greet you by name, and to remember your preferences (for instance, your choice of language or region.

4)     Orientation cookie files. These cookie files record your visits to our Website, pages you visited, and links you followed.

You may block cookie files by activating a setting in your browser that allows you to refuse the use of all or specific cookie files. However, if you do so, you will not be able to access our Web resources entirely or in part.

We may amend this Privacy Policy at any time by posting a new version on our Website and sending you a separate notification via email or in the chats available on our website. It will gain effectiveness at the time it will be published. If you continue to use our website, it will be regarded as an acceptance of the amended Private Policy.

CUSTOMER SUPPORT 

If you have any complaints about the Privacy Policy and/or usage/storage/processing of your Personal Information, please contact the support team that is available at contact@rosamelani.com.